Category: Training

How to manage guests’ expectations post lockdown

Amanda Baker
How to managing Guests Expoectations after lock down

From initial booking to arrival – how to manage guests’ expectations post lockdown That postponed birthday celebration, a chance to escape, a time to explore new spaces and places; it’s not hard to understand why the hotel and guesthouse sector is already being swamped with enquiries. The hotelier’s role is now to carefully manage and balance expectations between that warm welcome and a safe environment for guests and staff. The message? Our friendly staff are here, most of our facilities are here (no spas yet but excellent food that you Continue reading

Tips for hoteliers to protect and maintain your hospitality business during lockdown

Amanda Baker
Tips for hoteliers to protect and maintain your hospitality business during lockdown

Lockdown – Protect and maintain your asset To make sure your hotel or guesthouse is secure under lockdown, yet ready to reopen smoothly to welcome guests again, it’s essential to look at all operational areas and protect your most valued asset. Thorough preparation will mean that as an independent hotel owner or hospitality manger, you’ll be prepared with an opening strategy to get your hospitality and tourism business moving quickly. Despite closed doors now you should still take time to protect your assets, keep up vital maintenance and above all Continue reading