From initial booking to arrival – how to manage guests’ expectations post lockdown That postponed birthday celebration, a chance to escape, a time to explore new spaces and places; it’s not hard to understand why the hotel and guesthouse sector is already being swamped with enquiries. The hotelier’s role is now to carefully manage and balance expectations between that warm welcome and a safe environment for guests and staff. The message? Our friendly staff are here, most of our facilities are here (no spas yet but excellent food that you Continue reading
How to manage guests’ expectations post lockdown
