Tag: hospitality

Why the art of telephone conversation is so vital in hospitality

Amanda Baker

Why the art of telephone conversation is so vital in hospitality Building relationships with a guest starts long before the step through the door So.. pick up the phone! As more customers get in contact to book, rebook and simply ask questions, your task is to not only give information but also to reassure and give that important first impression. Getting personal A personal phone call, when handled well, can not only get to the heart of an issue quickly, it can pick up on any side issues: a tone Continue reading

How to manage guests’ expectations post lockdown

Amanda Baker
How to managing Guests Expoectations after lock down

From initial booking to arrival – how to manage guests’ expectations post lockdown That postponed birthday celebration, a chance to escape, a time to explore new spaces and places; it’s not hard to understand why the hotel and guesthouse sector is already being swamped with enquiries. The hotelier’s role is now to carefully manage and balance expectations between that warm welcome and a safe environment for guests and staff. The message? Our friendly staff are here, most of our facilities are here (no spas yet but excellent food that you Continue reading